Terms of service

Terms of Service

Effective Date: 01-Jan-2025

Welcome to Tribal Glam! These Terms of Service govern your use of our website, products, and services. By accessing or using our website (www.tribalglam.com), you agree to be bound by these terms. If you do not agree with these terms, please refrain from using our services.

1. General Information

  • Tribal Glam is an online store providing handmade and high-quality jewellery products.
  • These Terms of Service form a binding agreement between you (the "User" or "Customer") and Tribal Glam.
  • We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.

2. Eligibility

  • To use our services, you must:
    • Be at least 18 years old or have the permission of a parent/guardian.
    • Provide accurate, complete, and current account information.
  • Tribal Glam reserves the right to refuse service to anyone at any time for any reason.

3. Orders and Payments

  • Order Acceptance:
    • All orders placed on our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
  • Pricing:
    • All prices displayed are in PKR and include applicable taxes unless stated otherwise. Prices are subject to change without notice.
  • Payment:
    • Payments must be made through the approved methods listed on our website. In case of bank transfer, payment must be received before the order is processed.
  • Errors:
    • We strive for accuracy but cannot guarantee that product descriptions, pricing, or other content on our website are error-free. In the event of an error, we reserve the right to correct it or cancel the affected order.

4. Shipping and Delivery

  • Processing Time:
    • Orders are typically processed within 2-3 business days.
  • Shipping Policy:
    • Shipping costs are calculated at checkout and vary based on your order value.
    • Delivery times are estimates and not guaranteed.
  • Lost or Delayed Packages:
    • Tribal Glam is not responsible for delays caused by couriers, customs, or other unforeseen circumstances. Please contact us if your package is delayed or lost.

5. Returns and Exchanges

Our Return and Refund Policy governs all returns and exchanges. Please refer to the Return and Refund Policy for detailed information.

6. Intellectual Property

  • All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Tribal Glam or its content suppliers and is protected by intellectual property laws.
  • Unauthorised use, reproduction, or distribution of our content is prohibited.

7. Prohibited Activities

Users agree not to:

  • Violate any laws, regulations, or third-party rights.
  • Use the website to transmit harmful, defamatory, or unlawful content.
  • Attempt to gain unauthorised access to our systems or interfere with website functionality.
  • Misrepresent your identity or provide false information.

8. Limitation of Liability

  • Tribal Glam is not liable for:
    • Indirect, incidental, or consequential damages arising from your use of our website or products.
    • Errors, inaccuracies, or interruptions in the website's functionality.
  • Our total liability to you for any claims related to our services is limited to the amount paid by you for the relevant product.

9. Indemnification

You agree to indemnify and hold Tribal Glam harmless from any claims, losses, damages, or expenses arising from:

  • Your breach of these Terms of Service.
  • Your use of our website or services.
  • Any violation of laws or third-party rights.

10. Governing Law

  • These Terms of Service are governed by the laws of Islamic Republic of Pakistan.
  • Any disputes arising from these Terms will be resolved exclusively in the courts of Islamic Republic of Pakistan.

11. Termination

  • We reserve the right to terminate or suspend your access to our website at any time for any reason, including but not limited to the violation of these Terms of Service.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

  • Email: admin@tribalglam.com
  • Phone: +92-334-6669490

By using Tribal Glam's website, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing Tribal Glam – where cultural treasures meet modern elegance.