Shipping policy

Shipping Policy

Effective Date: 01-Jan-2025

At Tribal Glam, we strive to ensure that your shopping experience is seamless and enjoyable. Please read our shipping policy carefully to understand how we handle the shipping of your orders.

1. General Shipping Information

  • We ship our products within Pakistan.
  • All orders are processed during business hours, Monday through Friday (excluding public holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Processing Time

  • Order Processing:
    • Orders are processed within 2-3 business days.
    • For customised or handmade products, additional processing time may be required. Details will be provided during checkout or in the product description.
  • Delays:
    • If processing takes longer than usual, we will notify you via email.

3. Shipping Methods and Costs

  • Shipping Options:
    • We offer multiple shipping options, including standard and expedited delivery.
    • The available options and associated costs will be displayed at checkout based on your location.
  • Shipping Costs:
    • Shipping charges are calculated based on the weight, dimensions, and destination of your order.

4. Delivery Times

  • Estimated Delivery Times:
    • Standard Shipping: 5-7 business days

5. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.
  • Please allow 24-48 hours for the tracking information to update.

6. Customs, Duties, and Taxes

  • Domestic Orders:
    • Taxes are included in the price of the product unless otherwise stated.

7. Shipping Restrictions

  • Certain products may have restrictions due to local laws or courier policies. We will notify you if we cannot ship a particular item to your location.
  • Tribal Glam is not responsible for delays caused by natural disasters, strikes, customs processing, or other unforeseen events.

8. Lost, Delayed, or Damaged Shipments

  • Lost Packages:
    • If your package is lost in transit, please contact us at admin@tribalglam.com. We will work with the courier to resolve the issue.
  • Delayed Packages:
    • Shipping times are estimates and not guaranteed. Tribal Glam is not liable for delays caused by couriers.
  • Damaged Packages:
    • If your package arrives damaged, please contact us within 48 hours of delivery. Provide photographs and video of the damaged package and item(s) for us to resolve the issue.

9. Changes to Your Shipping Address

  • If you need to update your shipping address, please contact us at admin@tribalglam.com before your order is shipped. Once an order is shipped, we cannot make changes to the delivery address.

10. Returns and Refunds

  • If your item is faulty or damaged, you may be eligible for a return or exchange. Please refer to our Return and Refund Policy for detailed information.

11. Contact Us

For any shipping-related inquiries or assistance, please reach out to us:

  • Email: admin@tribalglam.com
  • Phone: +92-334-6669490
  • Working Hours: Monday-Friday, 9 AM - 5 PM

Thank you for shopping with Tribal Glam! We are committed to delivering your treasures with care and precision.