Refund policy

Return and Refund Policy

At Tribal Glam, we are committed to providing high-quality products and ensuring your satisfaction. Please read our Return and Refund Policy carefully to understand the terms and conditions regarding returns, refunds, and exchanges.

1. Returns

We accept product returns under the following conditions:

  • Eligibility for Return:
    • The product must be faulty or damaged upon delivery.
    • A proper video recording of the unboxing process must be provided as proof.
  • Timeframe:
    • Returns are acceptable within 7 days of delivery. Requests made after this timeframe will not be entertained.
  • Cost:
    • Returns for faulty products are free of charge. Tribal Glam will bear the return shipping costs for eligible returns.

2. Refunds

Refunds will only be issued for products that meet the return eligibility criteria:

  • Eligibility for Refund:
    • A product is deemed faulty or damaged during transit and is verified through the provided unboxing video.
  • Refund Process:
    • Once the return is approved, a refund will be processed to your original payment method within 10-14 business days.
  • Non-Refundable Cases:
    • Products without proof of damage during unpacking.
    • Products returned without a valid unboxing video.
    • Change-of-mind returns or products used/worn after delivery.

3. Exchanges

If the product does not meet the return criteria but you wish to exchange it, the following conditions apply:

  • Eligibility for Exchange:
    • Products can be exchanged for the same or similar item of equal or lesser value.
    • Exchanges must be requested within 7 days of delivery.
  • Shipping Costs:
    • Customers will bear the shipping charges for sending the product back to us and receiving the replacement product.
  • Exchange Process:
    • The product must be in its original condition, unworn, and with all tags and packaging intact.

4. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our Customer Support team at admin@tribalglam.com within 7 days of delivery.
  2. Provide the following details:
    • Order Number
    • Unboxing video (for returns)
    • Description of the issue
  3. Ship the product to the address provided by our Customer Support team if approved.

5. Important Notes

  • Returns or exchanges without prior approval will not be accepted.
  • Items on sale or clearance are not eligible for return or refund.
  • We reserve the right to refuse returns or exchanges that do not comply with this policy.

By shopping with Tribal Glam, you agree to the terms outlined in this Return and Refund Policy. If you have any questions or concerns, please reach out to us at admin@tribalglam.com.

Thank you for choosing Tribal Glam – where cultural treasures meet modern elegance.